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04/18/2013

News / Almost 5,000 birth certificates overdue in Canadian province due to paper supply issues

The production of almost 5,000 birth certificates in the Canadian province of Saskatchewan was postponed after the sole supplier of paper for the documents said it was experiencing difficulties in delivering its stock. The Information Services Corporation (ISC), which is responsible for issuing vital records, says its limited stock of birth certificate paper has forced it to prioritize the production of birth certificates for those who need them urgently.

The problem has been aggravated by the fact that there was a shortage in the previous delivery of birth certificate paper, ISC president and CEO Jeff Stusek noted.

“Our activity in Saskatchewan is a little higher than normal and there was a lower level of delivery the last time we had a shipment, so we were probably going to be tight as it was and then when the supplier issue came to light, then we had an issue,” Stusek was quoted by local newspaper Leader-Post as saying.

Stusek noted that the ISC stock supplier is a company that is responsible for the shipment of birth certificate paper to other Canadian provinces.

“They also do international bank notes ... To make sure that we have supply on hand, we've had to slow down the production of birth certificates just to make sure that we can still deliver emergency services. We didn't want to run right out of stock.”

While Stusek did not disclose the name of the supplier due privacy concerns, he noted that the ISC had just received word that the supplier had readjusted its printing priorities and that the shipment of paper would be delivered shortly. He said that the ISC will “work day and night” to catch up with all overdue birth certificate requests as soon as it receives the stock of paper.

It is still possible to obtain a birth certificate on a rushed basis by paying CN$ 30 (US$29.40), in addition to the CN$25 (US$24.50) birth certificate fee. The priority service takes 10 days, while the standard turnaround time is 39 days. Production of birth certificates has been prioritized in favor of those paying extra, as these individuals are more likely to need the document for an urgent matter, such as a passport application.

Before the service slowdown in March, the standard time to issue a birth certificate was ten days, while priority service took only five days.


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